6 things I’ve learned from 6 months in customer success

It’s hard to believe I’ve already been a Customer Success Champion at Readable for half a year. What have I learned so far from managing customer success for a SaaS?

26 July 2019 by Laura Kelly

This is what happens when your brain recognizes fantastic readability

Readability has become widely recognized as an SEO-approved tool. But, what about the audience who drive this optimization for Google, and why does the brain love a readable sentence?

17 June 2019 by Laura Kelly

Privacy policies are a disaster

We’ve long championed clear communication throughout content and privacy policies are no different. The New York Times took a look at 150 policies, most were an incomprehensible disaster.

14 June 2019 by Steve Linney

What’s new in May 2019?

See what the Readable team has been up to in May 2019.

12 June 2019 by Dave Child

Are you using the active voice in your content?

What is the active voice, and how can Readable’s passive voice detector help you maintain it?

31 May 2019 by Laura Kelly

Subscriber focus: Heather Badenoch

Easily understood writing is important in every sector, but perhaps more so within the not-for-profit sector. Budgets can often be tight, and messaging needs to hit its mark.

3 May 2019 by Steve Linney